PESHAWAR: Chief Minister Ali Amin Gandapur has directed relevant officials to integrate ‘Khpal Wazir-i-Ala’ complaint cell with ‘Ikhtiyar Awam Ka’ portal to ensure a unified platform for addressing grievances of people in the province. He was chairing a meeting to review progress on addressing complaints of people received through the complaint portal, said a statement. Mr Gandapur was informed that 6,242 complaints were registered on the portal and 2,559 of them were resolved while work was in progress on the remaining 3,683. So far 1,200 complainants have been provided full relief and 757 have been provided partial relief through the portal. He was informed that 13,679 citizens were registered on the portal including 300 women, who were regularly using it for resolution of their complaints. Peshawar district has registered 1,458 complaints, followed by Mardan with 405, Bannu with 363, Dera Ismail Khan with 355, Abbottabad with 344, Mansehra with 277, Charsadda with 237, Haripur with 235, Swabi with 223 and Lower Dir with 195 complaints. The portal has received 1,966 complaints related to municipal services, 1,040 related to education sector, 876 regarding implementation of the chief minister’s 99-point agenda and 539 about law and order. A timeframe of three to seven days has been fixed for addressing the grievances of people through the portal. The chief minister said that all complaints, regardless of when they were filed, must be addressed. Expressing dissatisfaction over handling of some of the complaints and reprimanded relevant officials. He decided to reopen some complaints with unsatisfactory redressal at Chief Minister’s Secretariat level. He said that any attempt to close public grievances without the satisfaction of complainant would result in severe disciplinary action. “Timely and satisfactory resolution of public complaints is the duty of all relevant officials. Any negligence in this matter will not be tolerated,” he said. Mr Gandapur pledged to make the portal more effective and active, urging people to utilise it to the fullest. He said that he would personally oversee the resolution process and that legitimate complaints would be addressed timely. He instructed relevant authorities to handle complaints of overseas Pakistanis with special attention. He directed information department to launch an awareness campaign to inform people about portal.