PG Game
WATCH: Israeli soldiers push bodies of killed Palestinians off roof
字号+ Author: Source:Game 2025-01-15 18:04:53 I want to comment(0)
THE service delivery of Pakistan Telecommunication Company Limited (PTCL), particularly in terms of
THE service delivery of Pakistan Telecommunication Company Limited (PTCL), particularly in terms of providing broadband connections to the residents of Islamabad, is seriously substandard. I applied for a broadband connection at G-14/4 Islamabad on Sept 3, and despite PTCL’s claims of providing connections within four working days, I have faced nothing, but delays and excuses. Each day brings a new reason for why the installation cannot be completed, ranging from technical issues to logistical challenges. The constant deferrals, lack of communication, and poor customer service reflect an alarming level of inefficiency in an organisation that once stood as the national leader in telecommunications. It is disheartening that the PTCL continues to fail in providing even basic services to its customers while presenting lofty promises in its advertisements and brochures. This experience is sure not some one-off incident. Many citizens across the capitaland beyond have voiced similar frustrations. It raises serious questions about the accountability and oversight of public service providers in Pakistan. Why is there no systematic follow-up or moni-toring to ensure that the services are provided as per the advertised timelines? It is high time the PTCL took serious measures to reform its service delivery mechanisms, and honoured its commit-ments to the customers. The company must understand clearly ad quickly that in today’s competitive telecommu-nications environment, reliable and timely service is essential, not a privilege. The relevant regulatory bodies should take note of the growing dissatisfaction among PTCL’s customer base, and hold the company accountable for its continued failure to meet expectations. Zuhfran Qasim Islamabad
1.This site adheres to industry standards, and any reposted articles will clearly indicate the author and source;
Related Articles
-
Armed men raid Islamabad call centre owned by Chinese national
2025-01-15 17:23
-
Britain calls for ceasefire after Israeli strikes in Lebanon
2025-01-15 16:55
-
Heavy fire along Israel-Lebanon border after deadly Beirut strike
2025-01-15 16:04
-
Toyota ends sponsorship with ‘political’ Olympics
2025-01-15 15:39
User Reviews
Recommended Reads
Hot Information
- Kane, Olise run riot as Bayern thump Bremen
- Govt urged to engage IMF to reverse no-gas move for captive power plants
- Task force set up to monitor SDGs progress in Balochistan
- BISEs announce Intermediate Part-I results
- Shehbaz lauds army chief for role in securing IMF deal
- Fireworks forecast if comet survives risky Sun flypast
- Revitalising Pakistan’s economy
- IMF says escalation of Middle East conflict poses significant economic risks
- PSB imposes bans on PBF chief Khalid and secretary Nasir
Abont US
Follow our WhatasApp account to stay updated with the latest exciting content