Astana, KazakhstanSmart News An Azerbaijani airliner carrying 67 people crashed in southwestern Kazakhstan on Wednesday, killing at least 38 who were on board, according to Kazakh authorities.In a sprawling rescue operation, 29 survivors including two children were pulled from the wreckage near the city of Aktau, Kazakhstan’s Deputy Prime Minister Kanat Bozumbayev said, adding that 11 were in critical condition.Azerbaijan Airlines flight J2-8243 was traveling from the Azerbaijani capital Baku to Grozny in the Russian region of Chechnya before it made an emergency landing approximately 3 kilometers (1.8 miles) from Aktau, the carrier said.Footage from the crash site captured the moment dazed survivors emerged from the charred plane. All of the survivors have been taken to hospitals, Kazakh authorities said earlier.“The bodies are in poor condition, mostly burnt, all collected,” Bozumbayev said. “Now they will be in the morgue, and identification will take place.”There is only one survivor whose identity remains unknown, according to Bozumbayev. “She is unconscious, has no documents, and is in the hospital,” he added.A search team has located the plane’s black box, the Azerbaijan state news agency AZERTAC reported, and the Kazakhstan government has set up a commission to investigate the cause of the crash and assist passengers’ families. The government will cooperate with Azerbaijan on the investigation, it said.Azerbaijan Airlines flight J2-8243 was carrying 62 passengers and 5 crew members.Issa Tazhenbayev/Anadolu/Getty ImagesEmergency workers operate at the crash site of the Azerbaijan Airlines passenger plane near the city of Aktau, Kazakhstan on December 25.Azamat Sarsenbayev/ReutersKazakhstan’s Ministry of Emergency Situations said its teams found the aircraft on fire upon arrival at the scene, with rescue units extinguishing the fire on arrival.Video of the crash showed the Embraer 190 plane erratically circling the airfield before the crash. As it hit the ground, the aircraft burst into flames, with bloodied passengers emerging from the wreckage shortly after.One woman who joined the rescue effort told Radio Free Europe’s Kazakh Service that she witnessed a devastating scene that brought her to tears.“The front (part of the plane) was on fire. We rescued the survivors. Their bodies were covered in blood. They were crying. Everyone was asking for help,” Elmira, who only provided her first name, said.Elmira said there were people of all ages among the survivors, including men, women, teenagers and a small child.“A little girl came out. She looked at me and said, ‘Save my mom, my mom is still there. She was crying and begging, ‘Please save her, save her,’” she said.Elmira said that she had traveled by bus to the site of the crash and that she and other volunteers led survivors to the bus to “prevent people from freezing.”“It was cold outside. None of them had jackets, just light sweaters. We kept them on the bus until the ambulance arrived,” she said.There were 62 passengers and 5 crew members on board, Kazakhstan’s transport ministry said in a preliminary report. It said 37 of the passengers were Azerbaijan citizens, and 16 from Russia, along with six from Kazakhstan and three from Kyrgyzstan, according to preliminary data. None of those who survived were Kazakh nationals, Deputy Prime Minister Kanat Bozumbayev said.Azerbaijan’s President Ilham Aliyev has cut short his trip to Russia as a result of the incident, Kazakhstan’s state news agency reported.Aliyev’s government declared a day of national mourning for December 26, Azerbaijani state media reported.Investigation openedRussia’s aviation watchdog said in a statement that preliminary information suggested the pilot had decided to make an emergency landing after a bird strike.Officials did not immediately explain why the plane had crossed the sea, but the crash came shortly after drone strikes hit southern Russia. Drone activity has shut airports in the area in the past and the nearest Russian airport on the plane’s flight path was closed on Wednesday morning.On Thursday, Kremlin spokesman Dmitry Peskov said it would be wrong to speculate about the cause of the plane crash before an investigation had been carried out, according to Russian state media RIA Novosti.Embraer, a Brazilian manufacturer, said in a statement it is closely monitoring the situation and “we remain fully committed to supporting the relevant authorities.”According to the Azerbaijan Airlines, the plane had passed a full technical inspection in October this year, Kazakhstan’s state news agency reported.Kazakhstan’s Transport Police Department opened a pre-trial investigation under a part of the criminal code which involves the “violation of safety rules during the operation of a vehicle, resulting in the accidental death of two or more people,” state-run news agency Kazinform reported.According to AZERTAC, the pilot had extensive experience and had flown more than 15,000 hours.Bozumbayev said it was impossible to establish “even a preliminary cause” but that experts were looking into it, Kazinform reported.Meanwhile, Azerbaijan Airlines said it has suspended flights from Baku to Grozny and Makhachkala, the largest city of Dagestan, until the investigation into the crash is complete.Russian President Vladimir Putin expressed his condolences to those involved in the crash, and said a Russian Emergencies Ministry plane with medical personnel and equipment is flying to Kazakhstan to assist.“Let’s hope for a speedy recovery of the injured ones and, of course, I am sure, a thorough investigation will be carried out. We will coordinate the work of our special and aviation services on all issues related to this tragedy,” he said during a summit for the Commonwealth of Independent States.This story has been updated. CNN’s Svitlana Vlasova, Victoria Butenko, Lucas Lilieholm, Edward Szekeres contributed reporting.